Shipping Returns + Exchanges

SHIPPING:

We offer free shipping on orders over $100. 

CAN I SHIP AN ORDER TO A PO BOX?
No P.O. boxes please. We ship only to valid physical, residential and business addresses.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

Any customs taxes or import duties will be billed directly to customers once the parcel reaches its destination country.

RETURNS:

To be eligible a return must meet our standards below:

  • Merchandise must be returned within two weeks upon receipt.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags attached.
  • Required receipt of purchase.
  • No Refunds, exchange only on sale items, unless item noted FINAL SALE
  • All Sale items that are 60% off or more are final sale.
  • Customer is responsible for return shipment
  • Original shipping charges are non-refundable.
  • Sample Sale items are final sale
  • Returns may take 7-10 business days to process on our end, thank you for your patience.
  • If you are shipping an item over $75 or more, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your return item and are not responsible if the item gets lost on its way back.
  • Refunds will be issued within 7-14 days of receipt. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us ( usually 3-5 business days).
  • Buy one get one promotion are only eligible for item exchange.  Refunds are only available if both items of buy one get one are returned in time frame.  

Return To: 

Chill By Will 

Order Number ______

 

2913 Delaware Ave

Santa Monica, CA 90404

 

Please email us at: Info@chillbywill.com

 

EXCHANGES:

  • We only replace items if they are defective or damaged. If you need to exchange it for same item, send us an email at: Info@chillbywill.com
  • Send your item to:

2913 Delaware Ave

Santa Monica, CA 90404